****Disclaimer: This is the sort of post of grumbles. So if anyone has a grumble or wants to read about grumbles, have at it.
Oh yesterday was horrific as I spent most of the day taking care of “fires” and quite honestly stomping around like a raging bull. Alas, unfortunately there are some days that one cannot be a soft and pretty flower, but an aggressive assertive critter, much like a Rottweiler I suppose. Indeed it seemed like one problem after another, weird juju with the phone company and their lack of competence as well as the EcoNew folks who have yet to send out the promised product. It just seemed like everyone was not capable of giving me an answer, which can be entirely frustrating.
That grumble was all that I needed to start me bemoaning the lack of quality customer service. In fact this year I have had a few moments when I thought that the representative was completely unqualified and who’s only purpose served was to damage the credibility of the business. Not only did I find them incompetent, but the experience left me with my jaw agape and decidedly no longer a customer. I actually have two ghastly experiences which you may or may not find interesting.
The first is related to a eyewear purchase I had made. I had bought a sunglasses clip to put in my car. The idea is that the clip holds these securely in place for easy access when you need them, rather than fumbling for them in your purse to get out of the case. Guess what, in the summer the acrylic became soft and the mechanism twisted my Kate Spade glasses. I was annoyed a bit, but I had a few more sunglasses (I refuse to call them sunnies, I would feel like a boob doing that) so I was not in dire need of replacement. Now I found it a product defect that it would twist the frames, I thought the tension should be adjusted so it would not. I went into Sunglass Hut and explained what happened, I was not looking for anything just to alert them to the product defect. After my explanation the sales girl said that it looked like I stepped on it, I refuted it and said that it melted. She kept insisting that I stepped on it and decided she could fix it (she was going to put a new screw in which does not help a warped piece of acrylic), that it was impossible that it melted. Now that pissed me off, so I said, “Are you saying that I am lying, that is very insulting.” I was so livid at this point that I decided to leave, because it would have gotten uglier from there.
Now I don’t have high hopes for Forever21. Their products are low quality and their designs can be questionable. But I pop my head in every so often for a gem, maybe a style item that I want to play with but don’t necessarily want to keep for a while. I was in search of a pleated skirt, and would you believe I had to explain what a pleat was to the sales girl. She looked at me like I was speaking pig latin. But this level of ignorance seems consistent in all Forever21s. I was once looking for a tunic, and the girl showed me a top with a peplum. Now the word peplum does originate from tunic, but in modern fashion a tunic is a longer top that cover the bum and a peplum is a top with a sort of skirt at around waist length. It does not necessarily cover the entire bum. These are basic fashion ideas that I thought most people would know, especially…IF YOU WORK IN A PLACE THAT SELLS CLOTHES. Um….duh…
OK, so it may be a tad bitchy, but some days you just wonder how they ended up with such an ill fitting job. OK, folks so I got that off my chest, anyone else have a grumble. Let it fly. It actually feels good.